Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. BY USING THIS WEBSITE OR OUR SERVICES, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.

Basso Consulting LLC (“Basso & Basso Consulting” and hereafter referred to as “B&B”) maintains this website as a service to its customers, potential customers, and other interested parties. Please visit us frequently, browse our pages, and download documents, subject to the terms and conditions set out below.

Nothing contained on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use this website or any documents displayed on this website, through the use of framing or otherwise, except: (a) as expressly permitted by these terms and conditions; or (b) with the prior written permission of B&B or such third party that may own the trademark or copyright of material displayed on this website.

B&B reserves the right to make changes to document names and content, product specifications, or other information without obligation to notify any person of such changes.

In the event of any conflict between information contained on B&B’s website and these Terms and Conditions, these Terms and Conditions will control.

Definition of “Client”

For the purposes of these Terms and Conditions, the term “Client” refers to the individual who is the direct recipient of the services provided by B&B and/or a third party, such as a parent or guardian.

Third parties, including but not limited to parents or guardians, by processing the payment for services, acknowledge and agree to the Terms and Conditions herein on behalf of the student for whom they are purchasing the services. Furthermore, third parties agree to inform the student of their responsibilities as a Client under these Terms and Conditions and to ensure the student understands the importance of their role in the service provision.

Pricing Adjustments

At the sole discretion of B&B, authorized representatives of B&B may adjust the pricing of B&B’s services throughout the course of any given year.

B&B Acknowledgments & Responsibilities

B&B shall use commercially reasonable efforts to advise the Client within the scope of the purchased service package, as a consultant, with respect to all materials that Client will submit to B&B for review, including any written materials that will be a part of any application for admission to one academic institution (the “Application Materials”). We reserve the right to decline requests that fall outside the agreed-upon scope of services.
B&B shall fulfill the requirements and scope of our services as explicitly listed in our marketing materials and on our website. We encourage clients to ask questions if any aspect of our packages is unclear before purchasing and we will provide answers.
B&B shall use reasonable efforts to provide its comments, whether by e-mail, audio/video conferencing platforms (e.g. Google Meet, Zoom, Skype, phone, etc.) to any drafts of the Application Materials within a reasonable amount of time after receiving such drafts, not to exceed 3 business days. Certain service fulfillment items that recruit the engagement of additional team members may on occasion extend this response time up to but not to exceed 7 business days.
B&B shall, at all times, treat Client with respect and shall work with Client in a professional manner.
- Engage with clients in a manner that is fair, objective, and unbiased.
- Maintain clear and professional boundaries in all interactions.
- Treat all clients equally, ensuring that each client receives the attention and service they have been promised within the scope of their purchased package.
If B&B fails to meet a service obligation, we will make reasonable efforts to investigate the concern, as well as address and resolve the issue if the concern is valid.
If Client requests services that fall outside the scope of their purchased package, B&B will provide notification of any additional fees associated with these services. Clients have the option to decline such services.

Client Acknowledgements & Responsibilities

Client agrees that B&B will not write any of the Application Materials.
Client shall respond to all B&B comments with revised drafts within the agreed timeline of receiving such comments.
Client agrees to commence work within 60 days of purchasing a service unless a timetable has been specifically customized and agreed upon (in writing, including e-mail correspondence) prior to the purchase. 60 days after a purchase has been completed, if no custom timetables have been agreed to in writing by both parties, and Client fails to respond to B&B’s outreach efforts (by phone, email, etc.), B&B’s obligations to Client shall cease.
If the Client fails to contact B&B (by phone, email, etc.) for a period of 90 days, it will be assumed that the Client has decided to discontinue services and B&B’s obligations to Client shall cease. It is the responsibility of the Client to proactively reach out and communicate with B&B regarding their progress or any changes in their plans (see “Deferring Packages” section below).
Under these terms and conditions, B&B Client grants B&B a perpetual license to use prior and final versions of Client’s Application Materials, in B&B’s marketing materials, which shall include B&B’s website. Client has the option to opt out by informing B&B in writing any information in the Application Materials that Client would like B&B to maintain as confidential in B&B’s marketing materials.
Client represents and warrants that the Client has not plagiarized or inappropriately used or obtained any materials or information, including the Application Materials, provided to B&B and further represents and warrants that the Client has any and all rights necessary to use and edit materials or information, including the Application Materials, provided to B&B. Breach of this representation and warranty may result in an automatic termination of any relationship between B&B and the Client.
Client represents and warrants that all information that has been provided to B&B is accurate to the best of Client’s knowledge.
The parent or guardian facilitating the payment acknowledges and agrees that the minor is providing materials to B&B for the purposes of receiving our services. The parent or guardian understands that they are responsible for the well-being of the minor and agree that the minor, with their support, will be actively engaging in the services provided by B&B.
To the extent such costs exist, Client agrees to incur the costs of any long distance telephone calls by calling B&B or its representatives for any scheduled telephone meetings. Similarly, client agrees to incur costs of wire transmittals, and any other transactional costs associated with the purchasing of B&B services along with full or partial refunds.
Client shall use best efforts to disclose its dissatisfaction, if any, with B&B’s services to B&B’s representatives and to allow for a reasonable cure period prior to disclosing Client’s relationship with B&B to any third party.
Client acknowledges that as a client, we will occasionally send newsletters via e-mail announcing special offers, news bulletins, and so forth. Client always reserves the right to unsubscribe from this mailing list at any time.
Client agrees to utilize their purchased mentorship package or application support package within one (1) year from the date of purchase, unless a different time frame is mutually agreed upon in writing by both B&B and the Client. If the Client anticipates the need for additional time beyond the one-year period, it is their responsibility to communicate this to B&B in advance to seek agreement on an extended timeline. This extension request must be acknowledged and approved in writing by B&B to be effective.
Client acknowledges their responsibility for their own progress and journey in the application process. This responsibility includes promptly responding to emails, communicating effectively when falling behind schedule, and actively engaging in the process. B&B is not responsible for instances where clients fall behind schedule or abandon their efforts without communication. Third parties, such as parents, agree that ensuring their child, the Client, does not procrastinate is not the responsibility of the consultant. While consultants will assist with timelines and scheduling, the ultimate accountability for progress lies with the Client.
Client agrees that for phone consultations that arise throughout the service period, cancellations require a minimum of 24-hours notice. Failure to attend a scheduled call without giving the required notice will result in one hour being deducted from the client’s available package hours for each instance of non-compliance.
Clients acknowledge that once work has commenced for a particular school application, any changes to the school selection midway through the editing process will be subject to additional fees to account for the time already invested in the initial process.

No Warranties

Client acknowledges that neither B&B nor its representatives has made any express, implied or other representations or warranties that its services will in any way guarantee client’s admission to any academic institution or any other desired professional outcome.

By placing an order with B&B, client understands that B&B disclaims any and all implied or express warranties, including but not limited to, merchantability and fitness for a particular purpose.

Indemnification

By using this website or B&B’s services or materials, Client agrees to indemnify, hold harmless and defend B&B and its representatives from any claims, damages, losses, liabilities, settlements and all costs and expenses of defense, including but not limited to, attorneys’ fees, resulting directly or indirectly from a claim by a third party that is based on your use of this website or of B&B’s services or materials in violation of these terms.

By agreeing to these terms and conditions, the Client and Company both recognize that privacy is of utmost importance both to clients, and to the Company itself. The Company agrees to use all reasonable efforts to protect the identities of clients, past, present, and future. Contact information will never be sold to outside vendors under any circumstances. Similarly, by agreeing to these terms and conditions, Client agrees not to do anything that can be seen as negative, in any way, to affect the reputation or good name of the Company. Any event on the part of a Client, past, past present, or future, which can be construed as slander, will force the Company to take immediate recuperative actions. These terms and conditions reflect a commitment on the part of both parties, to protect the good names of all parties to the agreement.

Limitation of Liability

UNDER NO CIRCUMSTANCES SHALL B&B BE LIABLE FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, MULTIPLE OR OTHER INDIRECT DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS WEBSITE, THE INFORMATION CONTAINED ON THIS WEBSITE, OUR SERVICES, OR MATERIALS, EVEN IF B&B HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL B&B’S TOTAL LIABILITY TO THE CLIENT FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION RESULTING FROM YOUR USE OF THIS WEBSITE, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE, EXCEED THE AMOUNTS YOU PAID TO B&B, IN THE MOST RECENT 3 MONTH PERIOD PRIOR TO THE INITIATION OF ANY CLAIM, SUIT OR PROCEEDING AGAINST B&B, FOR USING THIS WEBSITE. USE OF THIS WEBSITE INCLUDES, WITHOUT LIMITATION, ANY SERVICES THAT B&B MAY PROVIDE TO CLIENT AS A RESULT OF CLIENT’S USE OF THIS WEBSITE.

Copyright and Trademark Information

This website, and the information which it contains, is the property of B&B and its affiliates and licensors, and is protected from unauthorized copying and dissemination by United States copyright law, trademark law, international conventions and other intellectual property laws. By way of example only, and not as a limitation, “Basso Consulting LLC” is a service mark under the applicable laws of the United States and other countries.

All other product names are trademarks or registered trademarks of their respective owners.

Grounds for Termination of Relationship between B&B and Client

B&B may terminate its relationship with Client for any material breach of these terms and conditions at its sole discretion, at any time, provided that a material breach has occurred.

B&B maintains a policy of respect and professionalism in all interactions. Should a client engage with B&B staff or consultants in a manner deemed disrespectful, which includes but is not limited to blackmail, use of rude language, violation of personal boundaries, or derogatory actions, B&B reserves the right to terminate the service relationship. In such cases, clients may be eligible for a refund for any unused services or hours, at the discretion of B&B.

In rare instances, B&B recognizes that certain clients may not fully benefit from our services or may consistently choose not to take the guidance or feedback provided by our team. If we believe that a change in consultant will not resolve the issues, B&B reserves the right to terminate the service relationship. Under such circumstances, a refund may be issued for unused services or hours.

Refunds

Following the Client’s initial (full or partial) transaction, B&B grants a “Grace Period” of twenty (20) days during which the Client may make changes to services purchased, or to the consulting arrangement. During this time, the Client may add additional schools and still take advantage of bulk package discount incentives. Client may also reduce the number of schools applied to, in which case the service fees will be reduced based upon our applicable fee schedule and the actual number of schools selected. In addition, during this twenty-day period, Client may elect to cancel service and be refunded in full, less a charge of our hourly fee multiplied by any hours used within the Grace Period. After this Grace Period has ended, no refunds whatsoever are available under any circumstances, on purchased services.

No refunds are eligible on Hourly Support.

B&B is not responsible or liable for any misinterpretation of the scope and content of our service packages. It is the client’s responsibility to thoroughly read and understand the descriptions and limitations of the packages offered before making a purchase. Questions should be directed to the B&B team and will be answered. Should a client misinterpret the nature of the services or fail to ask for clarification prior to purchase, they will not be eligible for a refund based on this misunderstanding.

Any fees outside of the purchase or refund (banking fees, wire fees, paypal fees, etc.) are borne solely by the client.

Refunds for B&B services associated with or purchased through an B&B partner/affiliate are subject to the Terms & Conditions of the partner company. Please contact the partner directly for details.

Deferring Packages

Any deferral or transfer of services must be communicated to and approved by B&B in writing. If Client begins his purchased service with his/her consultant, then chooses to defer services to a later date, additional charges may be incurred for any work that must be updated or re-done, at B&B’s current hourly rate. Clients are allowed to defer their packages for one (1) application cycle, but for no more than one (1) year from the original intended start date. If a client does not utilize their package within this timeframe, B&B’s obligations to the client will cease, and the client will forfeit their package. In these cases, Client is not eligible for a refund on unused or used packages.

Clients are urged to ensure that they intend to apply within the foreseeable future before purchasing a package. In cases where a client decides not to apply after purchase, B&B allows the client the flexibility to transfer their package to another individual or to repurpose the package value towards other available services within B&B’s offerings, such as career services or hourly support, provided that the new use falls within the scope of B&B’s services. Client agrees that recipients of transferred packages understand and accept the Terms and Conditions.

Enforcement of Terms and Conditions

These Terms and Conditions are governed and interpreted pursuant to the laws of Delaware, United States of America, notwithstanding any principles of conflicts of law.

All disputes arising out of or relating to these Terms and Conditions shall be finally resolved by arbitration conducted in the English language in Honolulu, Hawaii U.S.A. under the commercial arbitration rules of the American Arbitration Association. The parties shall appoint as sole arbitrator a retired judge who presided in any federal district court of the United States of America. The parties shall bear equally the cost of the arbitration (except that the prevailing party shall be entitled to an award of reasonable attorneys’ fees incurred in connection with the arbitration in such an amount as may be determined by the arbitrator). All decisions of the arbitrator shall be final and binding on both parties and enforceable in any court of competent jurisdiction. Notwithstanding this, application may be made to any court for a judicial acceptance of the award or order of enforcement. Notwithstanding the foregoing, B&B shall be entitled to seek injunctive relief, security, or other equitable remedies from the United States District Court for the State of California or any other court of competent jurisdiction.

If any part of these terms is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. B&B may, at its sole discretion and without notice, revise these terms at any time by updating this posting.

For Additional Information

If you have any questions about the rights and restrictions above, please contact B&B at info@bassobasso.com.